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FAQs
 
1. How can I get a quote as quick as possible?
  Click here to request a quote and please provide us with as many details as possible. One of our furniture specialists will either contact you or email/fax you a quote per your specific request within 24 hours. Responses are made in the order of their request. If necessary, call us at 1-800-FURNITURE, however, an requesting a quote via our online form ensures the most prompt and efficient response.
2. When should I expect to receive my furniture once the order is placed?
  20-60 business days depending on the products, options, and finish treatments you select. The average lead time is 40 business days from date of order to delivery at your site. Your quote will list the lead time for your specific products.
3. Do you only sell to businesses?
  As a rule, we only sell wholesale to businesses. However, if you find a product that you must have, you may request a quote via our online form by clicking here.  We will contact you if we can accommodate your request. Please be sure to indicate the quantity that you need.
4. Is there a warranty on your products?
  Yes, our limited warranties range from 1-12 years depending on the product. You can request additional warranty information from our furniture specialists.
5. Do your products meet fire codes?
  Yes, it is standard for all of our products to meet CAL-TB 117 fire bulletin. We are also certified to meet CAL-TB 133 upon request.
6. What do I need to know when receiving my furniture?
  All boxes and pieces must be counted upon delivery. In the unlikely event that there is a shortage or if there are any visible signs of damage, it is very important that it is clearly noted on the delivery receipt and reported promptly to American Chair & Seating customer support customerservice@chair.com. The products must be inspected and reported for visible damage within 5 days from delivery. Any concealed/unseen damage must be reported within 7 days from delivery.
7. What amount should I expect for freight charges?
  Once you decide on your order, our quote will provide the actual shipping & handling costs. We will use our factory closest to your destination that is best suited to producing the product you selected. Shipping charges are F.O.B. our factory.
8. Do you have any products in stock/ready to ship?
  Yes. Keep in mind that because our furniture can be made with numerous finishes and fabrics, not all combinations will be readily available.  Click here to contact one of our furniture specialists for availability.
9. What finishes/colors do your products come in?
  There are several options. We have included the master list of choices at the bottom of each product's page. To go directly to the master list from this page, click here.
10. Do you have local restaurants/hotels I could see your furniture in?
  We do work all across the country. Let us know where you are located and if we've done a job in the area, we'll let you know.
11. Do you take International orders?
  Yes, Please contact us to arrange shipping details.