| 1. |
How can I get a quote as quick as possible? |
| |
Click here to request a quote and
please provide us with as many details as possible.
One of our furniture specialists will either contact you or email/fax
you a quote per your specific request within 24 hours. Responses are
made in the order of their request. If necessary, call us at 1-800-FURNITURE,
however, an requesting a quote via our online form ensures the most prompt and efficient response. |
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| 2. |
When should I expect to receive my furniture
once the order is placed? |
| |
20-60 business days depending on the products, options,
and finish treatments you select. The average lead time is 40 business
days from date of order to delivery at your site. Your quote will
list the lead time for your specific products. |
|
| 3. |
Do you only sell to businesses? |
| |
As a rule, we only sell wholesale to businesses. However,
if you find a product that you must have, you may request a quote
via our online form by clicking here.
We will contact you if we can accommodate your request. Please be sure to indicate the quantity
that you need. |
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| 4. |
Is there a warranty on your products? |
| |
Yes, our limited warranties range from 1-12 years depending
on the product. You can request additional warranty information from
our furniture specialists. |
|
| 5. |
Do your products meet fire codes? |
| |
Yes, it is standard for all of our products to meet CAL-TB 117 fire
bulletin. We are also certified to meet CAL-TB 133 upon request. |
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| 6. |
What do I need to know when receiving my furniture? |
| |
All boxes and pieces must be counted upon delivery.
In the unlikely event that there is a shortage or if there are any
visible signs of damage, it is very important that it is
clearly noted on the delivery receipt and reported promptly to
American Chair & Seating customer support customerservice@chair.com.
The products must be inspected and reported for visible damage within
5 days from delivery. Any concealed/unseen damage must be reported
within 7 days from delivery. |
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| 7. |
What amount should I expect for freight charges? |
| |
Once you decide on your order, our quote will provide
the actual shipping & handling costs. We will use our factory
closest to your destination that is best suited to producing the product
you selected. Shipping charges are F.O.B. our factory. |
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| 8. |
Do you have any products in stock/ready to
ship? |
| |
Yes. Keep in mind that because our furniture can be
made with numerous finishes and fabrics, not all
combinations will be readily available. Click here
to contact one of our furniture specialists for availability. |
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| 9. |
What finishes/colors do your products come
in? |
| |
There are several options. We have included the master
list of choices at the bottom of each product's page. To go
directly to the master list from this page, click here.
|
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| 10. |
Do you have local restaurants/hotels I could
see your furniture in? |
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We do work all across the country. Let us know where
you are located and if we've done a job in the area, we'll
let you know. |
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| 11. |
Do you take International orders? |
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Yes, Please contact us to arrange shipping details. |
